Help

Customer support

Find answers to common questions about our equipment and software. If your issue persists, our team is available by email.

How can I order Kombart equipment? +

To place an order, contact us directly at contact@kombart.com. Our sales team will help you choose the right equipment and provide a tailored quote.

How do I access your software / app? +

Our software solutions are provided through a download link or online access sent after subscription. If you did not receive your credentials, write to contact@kombart.com with your order number.

My equipment is defective, what should I do? +

Contact support with your order number, a description of the issue and, if possible, photos or a video. We process all requests within 48 business hours.

How long is the Kombart product warranty? +

Our equipment includes a 2-year warranty against manufacturing defects in accordance with French regulations. Detailed terms are provided with each product.

Do you offer software training? +

Yes. We provide personalized onboarding sessions for clubs and professional teams. Contact us to schedule a session tailored to your needs.

How do I report a software bug? +

Send an email to contact@kombart.com with subject "Bug Report", reproduction steps, your environment (OS, app version), and a screenshot if possible. We prioritize every report.

Did not find your answer?

Our support team answers all requests Monday to Friday, 9am to 6pm (Paris time).

contact@kombart.com